a familiar voice on the phone when you call our office and receiving a
warm, friendly welcome when you visit us are important. Our goal
is to emphasize the care in health-care.
promise to take all the time necessary to answer any questions you may have
about your medical condition, your treatment, or fees and insurance.
During this time of rapid change in healthcare when the emphasis
is often on numbers, we think you will be pleased to find that we offer
the personal attention you deserve as a valued patient.
We value your time and realize that no one likes to be kept waiting.
Your office visit will be scheduled by appointment and we will
make every effort to see you at the appointed time.
calling for an appointment, please describe the nature of your problem.
This will help us reserve the appropriate amount of time for your
you have an emergency, it will be handled as quickly as possible.
Arriving on time (or
even a little early) will also decrease your waiting time in the office.
We realize that unforeseen problems may arise causing you to run
late for an appointment. If
this occurs, we will do out best to see you as soon as possible.
In some cases, it may be necessary to reschedule for another day.
If you are visiting our office for the first time, please arrive
approximately 15 minutes early to fill out necessary paperwork, so that
we see you on time.
any reason you need to cancel an appointment, please call us as soon as
possible so that we may offer that time to another patient.
We understand that genuine emergencies do arise, and we will
certainly work with you when this happens. If you fail to keep an
appointment without letting us know, or if you cancel at the last
minute, another patient is prevented from being seen.
Occasionally, surgeries or emergencies may unavoidably delay Dr.
Wolpmann. We will keep you
informed should this occur and, if necessary, reschedule your visit.
Managed health care has caused many physicians’ offices to work
in an assembly-line fashion. Schedules
are often over-booked which results in long waits to see the physician.
We would like to continue to provide personal, quality health
care, but we need your cooperation.
We sincerely thank you for your understanding and assistance.
How To Get The Most Out
Of Your Doctor Visit
- When you make your
appointment, let us know if you have lots of questions and concerns
or if this is a well-woman visit to get a refill on your
prescriptions. This will assist us in allowing the appropriate
amount of time for your visit.
sure you are familiar with your insurance benefits and restrictions:
your insurance require a referral from your primary care physician
(PCP) before you see another doctor?
If so, please obtain this referral before coming to your
your plan have only certain doctors that “participate?”
Is Dr. Wolpmann on your list? Dr. Wolpmann participates in
most plans, but please check with your carrier or physician
directory before your visit.
you have a deductible to pay before your insurance starts paying? If
so, have you met it?
your plan have a set co-payment or percentage that you are
responsible for? Deductibles
and co-insurance are payable at the time services are rendered.
aware of specific labs, X-ray facilities and hospitals you are to
use and notify us accordingly.
your insurance require prior approval before you have any diagnostic
tests, lab, etc.?
free to call the office to check if Dr. Wolpmann is running on time.
a list of your symptoms and concerns along with a list of questions
or topics you wish to discuss.
make every effort to keep your appointment and arrive on time.
For the benefit of our other patients, kindly advise us at
least 24 hours ahead if you are unable to keep an appointment.
This will allow us to work in patients who have emergencies
or urgent needs while still maintaining a minimal wait time.
you understand any instructions or information from Dr. Wolpmann and his staff before you
leave the office. Do not be
afraid to take notes or ask questions.
free to call back if you get home and have a question or concern.
When calling regarding prescriptions or
refills, please give us the number of the 24 hour pharmacy you
Our goal as a practice is to always
exceed your expectations. We continually
strive to improve our services; so please let us know how we can
better serve you. We thank
you for your continued trust in our care and your referrals of
friends and family.